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Seminars
We provide one-hour to full day seminars as well as key note speeches on a variety of topics. Please
Contact Us for a free consultation. Let us show you how we can motivate
your organization.
Seminar / Key Note Topics Include:
Customer Service / Loyalty
- Achieving Service Excellence
- Building Customer Loyalty
- Conflict Resolution
- Connecting with Your Customer
- Handling Customer¡¯s Complaints
- How to Make Your Customer Feel Special
- Service Recovery
- Telephone Customer Service
- Working with the Internal Customer
Employees
- Dealing with Difficult People
- Emotional Intelligence in the Workplace
- Empowering Your Workforce to Think More Creatively and Innovatively
- Innovation Challenges
Leadership
- Leadership
- Leaders Know Where They Are Going
- Listening
- People Smarts
- Successful Leaders
- Team Building Pitfalls Leaders Face
Strategy
- The Importance of Communicating Company Goals
Trends
- Generational Mix in the Workforce
- The Effects of Trends in the Workplace
- Trends in the Workplace that Every Leader Needs to Know
Human Resources
- Interviewing Skills
- Anti-Harassment Training
- EEO Guidelines for Hiring, Advancement and Termination
- Effective HR Practices
- Establishing an Affirmative Action Program
- Diversity
- ADA and the Obligation to Reasonably Accommodate
- Understanding the Interplay between the ADA, FMLA and Worker's Compensation law
- Negotiating and Administering a Union Contract
- Maintaining Employment-At-Will Status
- Maintaining a Non-union workplace
- Discipline, Discharge and Documentation
- Conducting Workplace Investigations
- Violence in the Workplace
- Maintaining a Drug-Free Workplace
- Effective and Legal Hiring and Interviewing Practices
- How to Prepare Performance Evaluations Legally
- Complying with Wage and Hour Laws
- Understanding and Implementing Federal and State Overtime Requirements
- Mass Layoffs and WARN compliance
- Immigration Law Compliance
- Benefits Law Compliance
- Employment Law Overview
- Effective HR Practices
- How to be a Good Supervisor
J. Alden Consulting Group Inc. a professional business consulting firm. links |
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